Go through our FAQs page for frequently asked questions about rug and carpet cleaning. If you have a question that wasn’t answered below, contact us or call us directly at 410-257-3510. ProClean of Southern Maryland is here to help!

How much will it cost?

Price is a major consideration for most people. If you only base your decision of what cleaner to use based on price, you are doing yourself a major disservice. All carpet cleaners are NOT alike. It is important to understand what is and what is not included in the cleaning service being offered, the type of cleaning method, the type of equipment being used, and the training level and experience of the person performing the cleaning. More often than not, the lowest bid represents the lowest quality of service.

Back to top

Why should I have my carpets cleaned?

There are many reasons to have your carpet and upholstery cleaned:
  • Health reasons – Carpeting and fabrics not cleaned and properly maintained have the potential to cause a variety of health problems inside the home or work place.
  • To prolong the life of your carpet – Routine professional cleaning can extend a carpets life.
  • Aesthetics – To maintain the original look of your carpet with regularly scheduled cleanings.

Back to top

How often should I have my carpets cleaned?

Environment

 Normal
Contaminated Outside Dusty Extremely Cold Weather Climates High Humidity Biogenic
Day Care Center  2 weeks  1 week  2 weeks  1 week
Nursing Homes  1 month  1 month  1 month  1 week
Residence:
2 persons  non-smoking 6-12 months  2 months  4-6 months  4-6 months
2 persons w/smoking 4 months  2 months  3 months  4 months
Young children 6 months  1 month  3 months  4 months
Young children w/pets 3-6 months  1 month  2 months  2 months
Office Building:
Ground floor 3-6 months 1-4 months  2-6 months  2-6 months
Higher floors 6-12 months  2-6 months  3-9 months  3-9 months
Food Service
Establishments
1 month  1 week  2 weeks  2 weeks
Commercial 3-6 months  1 month  2 months  2 months

Back to top

How often should I have my furniture cleaned?

ProClean recommends that you have your upholstery cleaned every other time your carpet is cleaned. For example: if your carpets get cleaned every six months, your upholstery should be cleaned once a year.

Back to top

Which method of carpet cleaning is best?

The best method for cleaning carpets depends on a range of factors. All carpet cleaning methods offer various advantages. No single method is superior to all others. When properly performed, each method can provide satisfactory results. Our ProClean technicians are skilled in all carpet cleaning methods. We provide truck mounted “steam” cleaning and low moisture carpet cleaning methods. Rest assured, your carpet will be cleaned with the appropriate method for maximum effectiveness.

Back to top

Do you use truck mounted steam cleaning equipment?

Yes, our steam cleaning units are truck mounts. The only thing that comes into your home is a couple of hoses. All of the contaminants are used outside of your home.

Back to top

Should I vacuum before the carpet cleaner arrives?

Yes, vacuuming is essential to the longevity of your carpet. You should vacuum you carpet as often as possible.

Back to top

Do you move furniture?

Generally there is no soiling under larger pieces of furniture that do not get rearranged. Upon request, we will move and replace them (ie. sofa, loveseat, chairs). We do remove smaller pieces of furniture such as end tables, coffee tables, floor lamps, etc.). *We will not move musical instruments, grandfather clocks, most beds, full china hutches, full bookshelves, entertainment centers, computer desks, pool tables. Our technicians reserve the right not to move any piece of furniture or household object that they do not feel comfortable with.

Back to top

Should I move anything?

Yes, you should remove from the areas being cleaned all nick knacks and breakables. If you want bookshelves, etc. moved you must remove all contents first. Please read the pre-cleaning instructions.

Back to top

How long will it take for my carpet or furniture to dry?

Dry times typically range from 1 – 4 hours. Dry times can be affected by many factors including weather, humidity and airflow.

Back to top

How long before I can walk on my carpet?

You can walk on your carpet immediately but it is recommended that you limit traffic until completely dry. Please read the post cleaning instructions.

Back to top

Are the products you use safe?

Yes, we use the #1 line of cleaning products in the world. This allows us to guarantee the highest quality job available at any price! Our products are nontoxic, safe for pets & children, biodegradable and phosphate free.

Back to top

Are your technicians experienced?

I have 25 years experience and my son has been cleaning for 8 years. We attend courses, seminars, and schools across the country to keep current on the latest in cleaning technologies. Certified by the IICRC.

Back to top

Will your services help my allergies?

Yes, having your carpet and furniture cleaned removes pollutants and makes for a friendlier breathing environment.

Back to top

Will you remove all my stains?

A spot- is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods. (The foreign material is on or around the carpet fiber). A stain- is foreign material (soil, liquid, etc.) on carpet that is not usually removable by standard cleaning methods. (The foreign material has soaked into the fiber and has changed or damaged the fiber itself). Some stains may be very difficult or impossible to remove.

Back to top

Does cleaning your carpet make it wear out faster?

No, actually dirt acts as an abrasive when trapped in your carpet or fabrics and should be removed to reduce wear.

Back to top

Does your process restore the original feel of my carpet?

Yes, our process leaves your carpet fresh, clean, residue free and soft to the touch.

Back to top

Should I have a fabric protector applied after cleaning?

Yes, most carpet manufacturers recommend that you reapply protector after professional cleaning to restore the original stain resistance. Some manufacturers even require it as part of the warranty on the carpet.

Back to top

My carpet is really old, should I replace It?

With the cost of replacing carpet being as expensive as it is today, it is always best to try having the carpet professionally cleaned first. It is far less costly and may make a world of difference.

Back to top

Which provides better indoor air quality hardwood, or carpet?

Carpet actually acts like a ‘filter’ trapping pollutants that are then removed by professional carpet cleaning. As long as a regular cleaning schedule is maintained, carpet provides much better indoor air quality than hardwood floors.

Back to top